Thursday, November 14, 2019
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By tricubes, posted on Monday, August 08, 2011

  • What information does 1Malaysia Portal collect?
    • General practices – collection
  • Does Tricubes share customer information?
    • General practices
    • Disclosure of information through links from 1Malaysia Portal
    • Sharing of customer information with the government
  • How does Tricubes secure customer information?
  • Changes to this Privacy Policy

What information does MyEmail Portal collects?

General practices – collection

Signing up and ordering services. When users sign up for service, we ask for their full name, alternate email address and IC number.

Does Tricubes share customer information?

General practices

Providing information when lawfully permitted and necessary. Like other businesses, we may share customer information: (1) to comply with laws or to respond to lawful demands such as subpoenas or court orders; (2) to assert or defend our legal rights or the rights of our employees, agents, contractors, or customers; (3) to investigate and protect against fraud, harassment, or other types of unlawful activity involving us, other providers we do business with, or our customers; (4) to protect our property, including our networks, or the property or networks of others; or (5) as otherwise permitted by law.

Sharing information when merging, selling or transferring part of our business. If we decide to merge, sell or transfer a part of our business to or with another company, we might provide confidential customer information to the company as part of the decision process or as a result of the sale. We might also provide customer information to another company if we decide to stop providing a service. In all these cases, the companies receiving the information would be required to keep it confidential and use it only for the purposes that would be stated in our agreements with those companies.

Disclosure of information through links from 1Malaysia Portal

Our MyEmail portal contains links to other websites of other businesses. We are not responsible for information those sites collect. If you are concerned about the information collected by these other sites, you should review their privacy policies.

Sharing of customer information with the government

Responding to lawful process. We may provide users information to the government in response to a subpoena, warrant or court order. Among the information we might be asked to provide are a user’s name, address, records of service usage, how long the customer has subscribed to our services (including start date and the types of services used). In response to a search warrant or court order, we may be required to disclose to law enforcement agencies the content of and records relating to telephone calls, email messages (including attachments). We do not provide notice to our user of law enforcement demands for information. But our usual policy is to provide notice and the opportunity to object when we receive requests related to civil lawsuits whether from the government or private parties.

Voluntary release of information in an emergency. We may provide customer information to the government if we believe in good faith that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure without delay.

Other voluntary releases of information. Under certain conditions, we voluntarily share information with governmental agencies:

  • If we encounter situations where we think our customers or others that we might be in contact with are violating the law, we may contact law enforcement and provide them with the information that led to our belief.
  • When users complain about us to federal and state regulatory authorities, we provide pertinent information (including customer information) in response to those complaints.
  • We may share information with the government to protect our rights or property, including information indicating that some portion of our network or the network of another provider is or has been subject to a cyber attack.

How does Tricubes secure customer information?

Tricubes controls generally. We have many information databases and systems, all of which have administrative, physical, and technical controls designed to safeguard them and prevent unauthorized access to customer information.

Securing sensitive information. We use secure technologies to transfer sensitive information.

Restricted access to information. Only our employees, agents, service providers and other businesses we work and share information with and who have a legitimate business purpose are authorized to access customer information. This access is strictly defined (often involving password controlled access and other security controls) and subject to policies and contracts requiring confidential treatment of the information.

Employee and vendor training. We require employees to protect customers’ information. We train our employees on those policies when they are hired, and we update that training routinely. When necessary, we train vendors on our policies as well.

Proactively protecting your own information. We encourage our customers to actively protect their personal information. Don’t give identifying information to strangers or others unless you’re certain they have a right to or a need for the information. Also, protect the security of personal information you transmit over home networks, wireless routers, WiFi networks, and similar devices by using encryption and other techniques to prevent unauthorized interception.

Protecting your passwords. Please help us protect your privacy by guarding the confidentiality of your password and other authentication information. 

If you think information about you or others has been disclosed without proper authorization, please contact us.

Changes to this Privacy Policy

We update this privacy policy from time to time to reflect evolving technology and other service, process and policy changes. We will notify you of any material changes by posting a notice on our website home page and the privacy policy page for 30 days before making the change.

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